1300 823 332
sales@linuxnow.com.au

Celebrating 15 years of service.

Technical Support

For a computing support service that you can rely on, Linux Now is available to provide assistance to correctly configure and maintain all your Linux based computer systems.

Since technology is changing all the time, we keep up-to-date with what is new in computing and pass that knowledge on to you to ensure you are keeping pace with what your competitors may have to offer. We can provide you with the installation and setup of new features such as various types of servers or new software packages, in addition to assisting you solve any technical issue that you may be experiencing.

Our expertise in Linux technology enables us to provide technical support in many computer related problems including desktop support, server support, network support, backups and a lot more. Our goal is to ensure that your computer systems are running at peak performance by correcting issues as quickly and as smoothly as possible. The following are a list of systems with which we provide excellent service and support for:

  • Linux Servers
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora
    • Red Hat Enterprise Linux
    • SUSE Linux Enterprise Server
    • Ubuntu Linux
  • Linux Desktops
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora Linux
    • Gentoo Linux
    • Linux Mint
    • Mandriva Linux
    • OpenSuSE Linux
    • PCLinuxOS
    • SimplyMEPIS
    • Slackware Linux
    • Ubuntu/Kubuntu/Xubuntu Linux

The following is some of the software packages we can provide service and support for:

  • Database Server - MySQL, PostgreSQL
  • Desktops - GNOME, KDE
  • DNS Server - Bind, DNSMasq
  • File Server - Samba, NFS
  • Mail - Exim, Postfix, Sendmail
  • Office Suite - OpenOffice.org, LibreOffice
  • Web Server - Apache, PHP, CGI
  • Webmail - Squirrelmail, Horde
  • Virtualization - Linux KVM, Xen, vSphere, VirtualBox

We can also provide support for some common computer issues:

  • Software installation and maintenance
  • Operating system issues
  • General software issues
  • Hardware issues
Fixed Price Support

If you are interested in finding out upfront how much it may cost you for our support service, our Fixed Price Service and Support is the best way for you to know. We are able to provide you with a fixed quote for services such as installing a new service feature on your computer or actual hardware setup. Our Fixed Price Service and Support works by determining from you what you require and provide a no-obligations quote for you to consider. It is important to note, that not all support enquiries are eligible for a fixed price quote as a result of the nature of certain support types.

Feel free to contact us with your support enquiry, and we will consult with you to ascertain exactly what you need and supply you with a fixed quote for the service.

Remote Support

Remote support is available for support requested that don't require an on-site visit. We find that most issues can be handled using our remote support service.

Standard Remote Support

Standard remote support is for support within normal business hours of Monday to Friday, 9am to 5pm. This service is charged at $124 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 10 minutes.

After Hours Remote Support

After hours remote support is for support outside of normal business hours, including weekends and public holidays. This service is charged at $186 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 60 minutes.

On-Site Support

Standard On-Site Support in Melbourne

Standard on-site support is for support within normal business hours of Monday to Friday, 9am to 5pm. Initial charge is $206 (inc GST) including the first hour then $124 (inc GST) per additional hour (billed in 5 minute blocks).

After Hours On-Site Support in Melbourne

After hours on-site support is for support outside of normal business hours, including weekends and public holidays. Initial charge is $558 (inc GST) including the first two hours then $186 (inc GST) per additional hour (billed in 5 minute blocks).

Note: After Hours Support may not always be available.

Full Day On-Site Support in Adelaide, Brisbane and Hobart

Although we are based in Melbourne, we are able to provide a full day (8 hours) on-site support for Adelaide, Brisbane and Hobart clients. The charge for a pre-booked on-site service is $1699 (inc GST). Urgent on-site support is also available but may incur an additional fee.

Full Day On-Site Support in Sydney, Newcastle and Canberra

Although we are based in Melbourne, we are able to provide a full day (8 hours) on-site support for Sydney, Newcastle and Canberra clients. The charge for a pre-booked on-site service is $1899 (inc GST). Urgent on-site support is also available but may incur an additional fee.

Full Day On-Site Support in Perth

Although we are based in Melbourne, we are able to provide a full day (8 hours) on-site support for Perth clients. The charge for a pre-booked on-site service is $2099 (inc GST). Urgent on-site support is also available but may incur an additional fee.

Support Packages

Support Packages are available for people who require ongoing service and support. These pre-paid packages offer our service and support at a discounted rate compared to casual support.

Bronze Package

Bronze package includes:

  • 5 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support
Price: $590 (inc GST)
Save: $30
(Priced at: $118/hour)
Silver Package

Silver package includes:

  • 10 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support
Price: $1120 (inc GST)
Save: $120
(Priced at: $112/hour)
Gold Package

Gold package includes:

  • 20 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support
Price: $2120 (inc GST)
Save: $360
(Priced at: $106/hour)
Platinum Package

Platinum package includes:

  • 40 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support
Price: $4000 (inc GST)
Save: $960
(Priced at: $100/hour)
  • Standard business hours are Monday to Friday, 9am to 5pm excluding public holidays. After hours support is charges at 1.5 times the normal rate (for example 120 minutes of after hours support time is calculated as 180 minutes having been consumed).
  • Minimum support time is 10 minutes during business hours and 60 minutes outside business hours.
  • On-site support during business hours includes 40 minutes travel time and a minimum of 1 hour on-site support.
  • On-site support outside business hours includes 60 minutes travel time and a minimum of 2 hour on-site support. After hours support is charges at 1.5 times the normal rate.
Request Service

To request service or support from us please select one of the following options.

Request Service or Support for new customers.

Request Service or Support for existing customers.

For more information about our support service please feel free to contact us.

Testimonials

"The whole office recognises how much of a difference you have made to our business over the years."

Royce
Director
Goodall & Co

"Better than all large in-house IT departments I've dealt with."

Steve
Financial Controller
Skilled Joinery

"You are one of the good guys."

Steve
Director
OZRV Supplies

"Thanks for all your quick and efficient help."

Andrew
Director
Blend and Pack

"You guys are really good, thanks!"

Sam
Director
F1 Building Consultants

"You have a lot of knowledge."

Brad
Developer
Retailquip

VG Computing
VG Computing

Looking for related products, service or support? Visit our main site at:

www.vgcomputing.com.au

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